*editing to add a star based on the owners response that my experience was not with a member of the management team but a family member of the barista, happy they also took the feedback and implemented it* I was super excited to check out this coffee shop after seeing all the rave reviews. But I had a super awkward experience with the staff. When receiving my order, I noticed that there was a comment on the order slip for “cc fee”. I asked the gentleman working what that meant, he explained it was a credit card fee of 4%. I suggested that they put a little sign up letting customers know that they charged a fee as that is what most small businesses do. He said he would have to talk to the manager/owner. I am not upset about having to pay a fee to support a small business, but in this case I had cash and would have just done that if I knew there was one. Where it got awkward was when I was sitting there with my family the owner/manager came in and the gentlemen working proceed to tell her about my complaint to which they answered loudly that small businesses can’t absorb that fee and so maybe they should put a sign up. Like great, glad you begrudgingly agreed but it was wildly inappropriate to talk about it when we were sitting there as the only customers inside. Or perhaps, if that was the only time that it made sense the owner could have came over and said something directly to us about it directly. In terms of the order itself, the hot chocolate was delicious, the blueberry muffin was fine - a bit cakey for my liking but my toddler loved it.

- Jaclyn K Verified

Response from Bella Bean Coffee Shop I’m sorry to hear about your awkward experience at the coffee shop. It’s understandable that you would have preferred to know about the credit card fee upfront, and it’s unfortunate that the situation was handled in a way that made you uncomfortable. We apologize for any misunderstanding. The credit card fee is actually 3%, not 4%. Also, it’s important we note that the lady in the conversation was a relative of the barista, not the owner or manager. Lastly, it’s commendable that we’ve taken the feedback on board and implemented it. This shows a commitment to improving customer experience. On a positive note, I’m glad to hear that you enjoyed the hot chocolate and that your toddler loved the blueberry muffin. It’s always nice when a visit to a coffee shop can include a treat that everyone in the family can enjoy. If you decide to give us another chance in the future, I hope your experience will be more positive and hope future visits to us will be more enjoyable for you and your family.